IT Support & Software Assistant Apprentice
GALA TECHNOLOGY LTD · UNIT 10, FARFIELD PARK, MANVERS, ROTHERHAM, S63 5DB · £16,000 per year
Advertised: £16,000 a year
Closing date: 24 Oct 2026
As an Apprentice IT Support & Software Apprentice, you will work alongside experienced members of our development and IT team, learning how software is designed, developed, tested and maintained.
The role: You will learn to: Supporting the installation, configuration and maintenance of computer systems and business applications. Monitoring system performance and helping maintain IT infrastructure as 1st line support/helpdesk support. Supporting software deployments, updates and system testing. Assisting with user account administration, and access management. Supporting cloud-based services, and business systems. Maintaining documentation and support procedures Following organisational policies relating to data protection and business continuity. Assist with the development and maintenance of internal software and business systems. Write, test and debug code. Help develop new features and improvements to existing applications. Investigate and resolve software issues. Work with databases and business data. Assist with integrations between different systems and platforms. Test new software and updates before deployment. Document development work and technical processes. Work with colleagues across different departments to understand business requirements. Follow good development practices relating to security, testing and data protection. Take part in development meetings and project discussions. Keep up to date with new technologies and development techniques.
Additional training: Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
After the apprenticeship: Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab). Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs.
Things to consider: Customer service: telephone or face-to-face experience. Basic troubleshooting: e.g. at home or throughout education. Programming languages: PHP, JavaScript and Node.js. Web technologies: HTML and CSS for building and maintaining site content and user interfaces. Databases: SQL and relational databases such as MariaDB and MySQL. Version control: Git for managing and collaborating on code. Containers, servers and hosting: Docker, nginx and Linux (Ubuntu), including our own hosting infrastructure. APIs and integrations: connecting systems together using REST APIs and third-party services. AI and automation: we actively build with modern AI tooling, so a curiosity for AI-assisted development and automation is welcome.
Working week: Monday to Friday. Full-time position.
Pay information: £16,000 a year
Training provider: NOWSKILLS LIMITED
Training course: Digital support technician (level 3)
Apprenticeship level: 3
Hours per week: 37.5
Positions available: 1
Duration: 1 Year 4 Months
Expected start: 24 November 2026
Skills: Communication skills, Attention to detail, Organisation skills, Problem solving skills, Administrative skills
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