Apprentice Mortgage and Property Administrator
FRIENDS CAPITAL LTD · BEEHIVE WORKS, MILTON STREET, SHEFFIELD, SOUTH YORKSHIRE, S3 7WL · National Minimum Wage
Closing date: 13 Nov 2026
Launch an exciting career as an Apprentice Mortgage & Protection Administrator! Join our friendly Sheffield team, gain hands-on experience, support clients through major life decisions, and work towards a Level 3 Financial Services Administrator qualification. Full support and training provided.
The role: What you’ll be doing day to day: Each day will be a mix of working on cases, talking to people and keeping everyone up to date. You might be requesting documents from a client in the morning, submitting a case to a lender at lunchtime and chasing a solicitor for an update in the afternoon. You’ll use our CRM to track progress, and you’ll be in regular contact with clients, lenders, insurers and solicitors by phone and email. Key responsibilities: Supporting advisers with pre-offer mortgage cases by requesting documents from clients, checking they’re complete and submitting them to lenders Keeping clients updated on the progress of their application Managing post-offer cases by checking in with solicitors and passing updates to clients promptly Helping advisers process protection applications, from submission through to the policy going on cover Keeping accurate, up-to-date records on our systemsHandling client information confidentially and in line with data protection rules Learning about the mortgage and protection market, with support from experienced advisers as you work towards your CeMAP 1 qualification
After the apprenticeship: This apprenticeship is a great first step towards a long-term career in financial services. You’ll build a strong understanding of how mortgage and protection cases work, gain experience across every stage of the client journey, and work towards your CeMAP 1 qualification with support from your tutor and our experienced advisers. For the right candidate, there is an opportunity to progress into a Mortgage Adviser role in the future.
Working week: Monday – Thursday, 9.00am – 5:30pm. Friday, 9.00am – 3.00pm.
Pay information: £15,600 to £24,784.50 a year
Training provider: SIMPLY ACADEMY LTD
Training course: Financial services administrator (level 3)
Apprenticeship level: 3
Hours per week: 37.5
Positions available: 1
Duration: 1 Year
Expected start: 1 December 2026
Skills: Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Non judgemental, Patience, Confidence telephone manner, Positive attitude, Confidentiality
Qualification: Essential · GCSE · 5 subjects including maths and english · D/above
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